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Information Regarding Bans and Petitions to CS

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Information Regarding Bans and Petitions to CS

Hey folks,

Recently I have seen there is a lot of community concern over recent bans and suspensions. Our GMs have recently redefined offenses that they feel have a negative impact on your gaming experience as well as enacting automated tools that will take immediate action against certain offenses. We are always working to ensure that these systems catch as many bad apples as possible, without improperly banning or suspending legitimate players. Anyone who feels they were subjected to disciplinary action unfairly can of course use either the ticket system or Live Support to make an appeal.

It's important to note that the CA team only wants to provide the best experience in-game and to that end our CS team strives to be completely accurate with bans and suspensions. We are open to communication and greatly appreciate the opportunity to have open dialogues with our players, but we must ask that you do it the appropriate manner.

FAQ:

Question: I posted on the forums that my account was banned but no one responded, what is up with that?

Answer: As per the Forum Code of Conduct, the Combat Arms forums is not the place to direct concerns over bans or other specific account issues. While it is understandable to see the forums as the most direct communication with Nexon, that is not the case when it comes to Customer Service issue. The reason for this is 1) The forums are a place for informal discussion and as such, important issues can be lost in a long thread, 2) there is no way to track an issue without an official ticket or direct communication with support, 3) Issues related to a personal account are just that, personal. Whatever issues people may have should not be made public for 3rd party unofficial scrutiny.
The forums can be used to ask for general information on where to go and what to do if you have an account issue. That being said, the Nexon Customer Service group are the only ones with authority to address account issues and they do not use the forums as a means of addressing individuals. If you feel you are being ignored on the forums, that is not the case but rather that the tools needed to address your issue are not within the power of the Nexon members who operate on the forums. We will try to provide assistance as long as it is within the limits of the code of conduct and presented in a reasonable manner.

Question: I was unfairly banned! Why is Nexon banning me when I have done nothing wrong?

Answer: If you feel you were unfairly banned, please contact the Nexon Customer Service. The CS representatives will look into the reasoning for your account issues and provide you with a reason as to what transpired. You are able to petition them to review the case, as sometimes mistakes do happen. However, please be aware that all account issues are at the discretion of CS. While CS is willing to listen and work with you, remember that they act in the best interests of the community at large. As such, not every petition may result in an overturning of a ban but that does not mean that they won’t listen to reasonable requests. If you are unclear on how to submit a ticket or reach live support, a detailed post will be posted in the near future with indepth instructions on reaching support. In the meantime, clicking on the Get Support button at the bottom of the Combat Arms website will directly take you to the CS homepage.

Question: What can I be banned for? I am afraid of getting banned just for playing.

Answer: The following items are offenses that will result in disciplinary action:

Hacking
Botting
(Note: In extreme cases, Nexon reserves the right to immediately suspend player accounts pending an investigation)
Power Leveling
Misconduct :
- Behavior / Language
- Bad Names (Name change will be required)
- Impersonations – Impersonating someone else, including, without limitation, another user, Non Playing Character or Game Master ("GM")
- Offensive Names – Contains vulgar, defamatory, obscene, hateful, racially, ethnically or otherwise offensive, including any usernames which are sexual in nature.
- Benefit Hacking – Taking advantage of a hacker’s exploit.
- Partying or making use of hackers
- Picking up items or tagging mobs of hackers
- Hack Related Chat
- Providing hack information
- Requesting hack information
- Abusing Bugs/Glitches
Harassment:
- Griefing
- Blocking Content
- Offensive Phrases
- Stalking
- Posting Account Information
- Posting Personal Information
- Racism / Hate Mongering
- Heavy or Explicit Sexual Language
- False Reports
Trading / Selling / Scamming:
- Trading / Selling Accounts
- Promotion of Scam Activities
Ad Promoting:
- Meso/Gold Sites
- Hack Sites
- Inappropriate Sites
(Note: Ad Promoting will result in an immediate and permanent ban)

Please note that banning guidelines are subject to change without notice.

Although this list of items may seem intimidating, the Customer Service team is not in the business of arbitrarily doling out disciplinary actions on a whim. If you are acting in good faith while playing Combat Arms and are not actively violating the Terms of Service, you have nothing to worry about. As previously mentioned, if you feel a mistake was made and that you were not actively violating the rules, a petition to CS may result in a ban being over turned. CS will review your case and let you know if they can assist you. Additionally, please note that disciplinary action does not always mean a permanent ban on first offence. Depending on the issue, bans can be a warning, 2 day, 7 days, as well as 30 days up to permanent.

My main goal is to ensure that our community has a quality experience with Combat Arms as well as in the forums. If you have questions to anything posted here, I will do my best to provide clarification as well as updated policies on this main post as I get them.


sh@@rk posted at 2014-04-05 02:20:56

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